Saturday 31 August 2013

LG announces the G Pad, an 8.3-inch, Android Jelly Bean-powered iPad rival; going worldwide Q4 2013

159136205 520x245 LG announces the G Pad, an 8.3 inch, Android Jelly Bean powered iPad rival; going worldwide Q4 2013

LG Electronics announced today the impending arrival of its G Pad 8.3 tablet, which will officially launch at IFA 2013 next week. The company revealed that the tablet will have an 8.3-inch display screen and run Android Jelly Bean 4.2.2. Unfortunately, while full specs for the device have been provided, we still do not know the price yet — that will be provided when it launches. However, we do know that it will be available worldwide in the fourth quarter of 2013.


LG G Pad 8.3 03201308302020377501 730x558 LG announces the G Pad, an 8.3 inch, Android Jelly Bean powered iPad rival; going worldwide Q4 2013


LG’s G Pad will come with a 1.7GHz Quad-Core Qualcomm Snapdragon 600 Processor, 16GB worth of memory, 2GB of RAM, dual camera (5MP rear/ 1.3MP front), weigh 338 grams, and come in black or white.


The official announcement of the G Pad had been expected following the discovery of a YouTube ad on the company’s channel. It featured people talking about their experience with current tablet devices offering feedback like they want full HD picture quality, being able to connect to other devices, and that it not be a think device.


The electronic giant’s tablet is its latest G Series device that it hopes will successfully build on the launch of its G2 “superphone”. It touts four key items that it believes will entice consumers to try it out and buy one:


Smaller, thinner, better?
The G Pad has a 4600mAh battery and weighs just 338 grams. When you stack it against the iPad Mini, which boasts a somewhat comparable 7.9-inch display, the G Pad is actually heavier by 38 grams.


Full HD Display Tablet
Featuring a 1900 x 1200 display at 273 pixels per inch, consumers should find watching movies, playing games, and whatever else they do on the tablet to appear sharp and clear. LG has copied the same attribute that it included with its G Series devices. Compared to the iPad Mini, which has a 1024×768 resolution at 163 pixels per inch, LG seems to have the win in this category. But then again, this comes just days before Apple holds an event in San Francisco where some say that a new iPad is being announced (or maybe not).


Integration with QPair
LG has implemented a better integration with its QPair app. Through this unique piece of software, the company says that you can see incoming calls and messages. This is interesting in that, while you can’t actually take voice calls on the device, you could respond to them in texts:


QPair also allows the G Pad to easily connect to other manufacturers’ smartphone and tablets (Jelly Bean OS recommended). Notes created on the G Pad’s QMemo can be seamlessly saved into users’ smartphones and shared from either device.



However, one must wonder whether this is something that has already been done with services like Google Voice or even apps like TextPlus.


Better user experience for tablets
LG touts that the G Pad includes “real-life benefits” include multitasking with its “slide aside” feature (three-finger swipe), QSlide, which allows you to control up to three different apps without any interruption, and KnockOn, a feature that lets you turn the device on and off just by tapping on it twice.


LG G Pad 8.3 02201308302020377471 730x400 LG announces the G Pad, an 8.3 inch, Android Jelly Bean powered iPad rival; going worldwide Q4 2013


Okay, so here’s the important part: the tablet is not available yet — it will be sold worldwide starting in the fourth quarter in North America, Europe, and Asia, along with some other regions. It’s also still unclear whether this will be a WiFi only device or available on mobile carriers like Verizon, T-Mobile, AT&T, or Sprint.


Based on the specs and the information LG has provided us, does the G Pad appear to be interesting enough for people to buy? At this point, probably not — I’d rather use a Nexus 7 or a iPad Mini. But if the company demonstrates how the G Pad works with its other hardware devices to help create a connected home, then that might be worth checking out.


Photo credit: David Becker/Getty Images





New Snowden leak claims the NSA hacked into Al Jazeera’s communication system

aj4 520x245 New Snowden leak claims the NSA hacked into Al Jazeeras communication system

There are more reports of the NSA’s international spying efforts after German newspaper Der Spiegel claimed that the US intelligence agency hacked into the internal communication system at Arab broadcaster Al Jazeera, a feat that helped it intercept dialogue with “interesting targets.”


NSA whistleblower Edward Snowden provided the newspaper with internal documents, dated from 2006, that state that the accessing of Al Jazeera communications was a “notable success.” They do not, however, explain the extent to which the agency spied on Al Jazeera staff, or for how long it intercepted messages from the broadcaster.


Al Jazeera has long published audio and video messages directly from Al Qaida and its leadership, so it’s quite likely that the NSA’s efforts were aimed at getting hold of dialogue between the two parties, and obtaining new information and data about the terrorist organization and its movements.


It’s not clear what tangible success that hacking brought, but this is yet another example of the global footprint that the NSA’s cyberspying activities spanned — and, most controversially, it shows that it spied on journalists.


British spying agency GCHQ is one international organization that we know worked closely with the NSA. Snowden claims that the NSA hacked into China’s mobile operators to steal “millions” of text messages, and its footprint is thought to include countless other operations in nations across the world.


➤ Snowden Document: NSA Spied On Al Jazeera Communications [Der Spiegel] | Via The Verge


Headline image via Alex Wong/AFP/Getty Images





Storify now supports Google+ authorship and posting to Facebook Pages

story 520x245 Storify now supports Google+ authorship and posting to Facebook Pages

Storify, the service that lets you create stories by collating tweets and other online content, has added two useful features to allow users to add Google+ authorship to their Storify content, and post stories to a Facebook Page.


A post on the Storify blog explains how users can calibrate their account to include authorship, which adds a thumbnail and details of their Google+ profile to Google’s search results page. Likewise, a step-by-step guide explains how to link a Facebook Page, which is an option that is open to all Storify Business customers.


9629334167 d8f6417370 o Storify now supports Google+ authorship and posting to Facebook Pages


As well as sharing content to their Page — which will override the setting for sharing to a personal Facebook account Timeline — Storify Business users can add a link to their Page to their Storify account to help cross promote the two channels.


➤ Get connected! (To your Google+ and Facebook Pages) [Storify]





What if Apple’s iWatch is… a TV?

apple2 520x245 What if Apples iWatch is... a TV?

Jonny Haskins has a theory about Apple’s iWatch. It was originally published on his own blog, Pixel Lounge.



Like many people, I enjoy guessing as to what technology is going to bring and what innovations will transform our lives.  The quicker we all innovate, the quicker I will be to owning my life’s dream – that flying car (it better be in my lifetime!).


In today’s world, things are so mundane and boring, so drip-fed to us commercially and unsystematically, that our dreams of the future are comparatively dull.  An exception is Elon Musk who seems to be the one person in the world who’s challenging this approach and is not scared about taking on the auto industry with his electric Tesla’s and hovering rockets, not to mention the challenging foray of other ideas like a levitating Hyperloop train in a vacuum tube.


Now when I say boring, I am frustrated with the perpetual cycle of marketing bullcrap we are fed as consumers.  Mobile phones are a perfect example of this spiral.  We are allured to the newest devices on offer because of some minor improvement that was actually invented many years ago, but we just weren’t allowed to have it before.


Apple is a company that gained fame for bringing tomorrow’s technology to us today.  Its history is impressive and we’ve often come to rely on owning something new. However, over the past few years, its stream of ‘awe-inspiring’ products seems to have dried up a bit, or at least hit a blockage in the pipe of creativity and innovation.


Is it just me who feels this?  No.  The Internet speaks about it all the time – there’s volumes of discussions out there – and Apple’s share value has consequently taken the hit as a direct result.  Apple’s stock price hit its highest point in September 2012 at $700 which then slid to today’s value of around $500.  Why is it that a company that has more resources than it has ever had cannot compete on the stock market with Google and Amazon, whose shares continue to rise?


aapl 730x204 What if Apples iWatch is... a TV?

Apple’s stock price over the past two years (via Google Finance)



That said, I believe we are finally about to rejoice with a new product launch on September 10, 2013.  No, I’m not talking about the iPhone 5S… boring, the iPhone 5c… boring, or even the audacious iPhone gold/champagne edition…. are you serious? Changing colours is hardly going forwards!  What I am talking about is the Apple TV, the iTV, a physical TV with full software integration and one that is going to be called the iWatch.  That’s right, it’s been staring us in the face for a long time, but intentionally, or unintentionally as the name has acted as a decoy.


It’s been long known that Steve Jobs wanted to invade our living rooms with a TV, but the fact that it’s taken such a long time to come to the light suggests there is some huge fundamental change on the cards.  He’s famously quoted in Walter Isaacson’s biography as saying, “I’d like to create an integrated television set that is completely easy to use.”


In December 2012, Tim Cook said in an NBC interview, “When I go into my living room and turn on the TV, I feel like I have gone backwards in time by 20 to 30 years…It’s an area of intense interest.  I can’t say more than that.”


Direct from the horse’s mouth.


My research into all the murmurings about a TV Apple-like device shows it’s more than a figment of my (or Jobs’) imagination.  There are exceptional reasons to believe this is about to happen.  Let’s look at some of the facts and arguments to prove these wild claims of mine.


Why is it not a watch?  I want a watch, dammit!


I don’t feel like I actually need to elaborate on this much.  A watch just doesn’t make sense, especially for Apple.  I might be wrong in saying this, but don’t you think it would flop as a product?


A watch is for fashion and sometimes for telling the time.  It’s certainly not for taking phone calls – you’d look like you were trying to lick your elbow.  If it’s not mobile friendly, what is its purpose?  It barely has one.  Practical reasons for a watch not making sense have been highlighted by Gizmodo.


First, the concept has been around for decades and has failed every time.  Secondly, it doesn’t stack up economically, as it won’t appeal to the masses.   Apple doesn’t do niche products, as they would tarnish its overall reputation. To elaborate further, your mother will make calls on an iPhone, she may watch a movie on an iPad, but she will most certainly not be wearing a James Bond smart watch.


Fashion territory is not for everyone; most people don’t brag about being a geek (geeks forget that, I often discover).  Perhaps we may see a low priority product that slips onto the shelves like an accessory, but if I was Apple I wouldn’t be investing my resources in it. Contrast this with a TV which taps into a $39 billion market.  A watch couldn’t command even 1% of that market’s earnings.


scott olson 730x487 What if Apples iWatch is... a TV?


A TV has a mega audience.  Yet, it is also an object of desire.  So much so that this week they’ve been observing in the news that the poor would rather have the latest TV than to eat.  Many households have more than one TV.  It’s a gold mine.  What’s odd to realise is that the principal profit comes not from selling the TV, but the right to access specific content and to buy the unique platform that brings this to you.


Most likely this is a subscription based service like the successful Netflix with access to as much content as they get their mits on. There’ll be access to your iTunes account, naturally and iRadio will allow unlimited music along with hundreds of other features.  All this for the same price as Netflix and suddenly you’re buying into a lot more.


Add to that the concept of the App Store redefined in a whole new way:  you’ll be recording more crap than you can possibly watch. Perhaps TiVo-like auto recording will come in to play….  My imagination starts running wild with all these new capabilities on offer, especially when you consider that your iPhone will be capable of controlling it.


Huh, so why the iWatch name then you ask?


So let us imagine you are Apple and you’re going to bring out a TV that actually profits mainly from its content.  A subscription based service and product that has a longer cycle than a mobile.  Now let’s brainstorm some names here.  iTV…. Oh. No, first hurdle!  That is ‘channel 3′ in the UK already!  “Apple TV” has a better ring to it than that but it’s already associated with their current set-top box offering.  I guess it could be refreshed. Other ideas such iFilm and iMovies simply don’t have the charm of its eloquent brand sounding names but then, wait a minute, what about iWatch?


Boom, there you go. It’s primarily a content based medium allowing you the freedom to watch whatever you wish.  The global acquisition of the iWatch name was always going to grab attention. It has everyone scouring over the concept of a wristwatch, but it’s a genius marketing ploy. It’s duping the world.  t has distracted everyone so much that I feel isolated in this opinion of mine.   I am even doubting myself, so I take my hat off to Apple here.  Steve would be proud of what his marketing team are achieving.  It will finally keep up with some of his past stunts at his past Apple conferences.


“I’ve finally cracked it” Steve says, but what exactly?


In his later days of his life, Steve came out and said “I’ve finally cracked it,” in relation to developing a TV product.  It’s also worth noting that Steve will likely still have an influence on Apple’s product roadmap.


Now my instant first thought is that that remote control has got to go.  I’m forever picking up the wrong one, or losing it down the sofa.  Sometimes the battery even goes if it hasn’t already fallen out.  Just why are remotes so badly designed when so much effort goes into the main product it’s controlling? I’m sure I’m not alone here in these views and it seems Steve Jobs wasn’t either:


“There’s no reason you should have all these complicated remote controls,” he said to Isaacson. Whoever finds the solution to this frustration first will be applauded and then will reap the benefits. This has Apple’s name written all over it, doesn’t it?


Take a look at past news. It’s staring us in the face if we look hard enough. Apple not long ago was reportedly in talks to buy Primesense for $280 million (Editor’s note: although from what we’ve heard from sources, such a deal was never on the table) . What’s special about this company?  The Tel Aviv business is renowned for providing the sensing technology for the remarkable Xbox Kinect.


Throw that piece of magic in your TV and you’ll soon realise you don’t now need a remote.  However,  the new Xbox One is due out in November, introducing the new advanced Kinect 2.0 which I expect will be on par, technology-wise, with this new Apple TV.  Apparently the detail of the Xbox version is so incredible it can read your heartbeat.    I’m expecting it will function perfectly, in case you’re wondering – unlike Siri.


Ohh, Siri.  Siri could be used as well I suppose.  If that isn’t enough evidence for my proposition then there’s also a patent surrounding this entire concept.  For the amusement factor, a journalist over at Gizmodo has some conflicting opinions on the topic.


Apple has a second weapon in its armoury. Now approved (although filed 5 years ago), is a patent by Apple which shows its intentions for the iPhone and iPad to become a whole-home remote control.


I expect it will use Wi-Fi and the apps will work and run similarly to the Xbox’s Smart Glass app, which extends greatly the user experience of the console.  There was a hope in me that an IR receiver would be inbuilt to communicate with my other peripherals, such as my surround-sound system, but I can only dream.


What is it going to look like?


This is anyone’s guess, and we’ll just leave it up to Apple’s chief designer, Jony Ive.  Like any branding, different products on offer should form a cross-correlation in its theme which I expect is going to take a similar direction of the outrageously sexy and curvaceous new Mac Pro.


IMG 8220 520x346@2x 730x485 What if Apples iWatch is... a TV?


There’s a mountain of speculation about the TV display size. According to sources (and you’d expect some leaks wouldn’t you), Apple has been interested in two sizes – 55” and 65”.  If I had to guess sizes then perhaps these are on the larger side, but at the same time they make perfect sense. The way forward is large as we’ve seen in phones and the type of consumer buying this is going to want big. Two different varying sizes is logical but I would also expect a size of around 45”/47” for the smaller living space. Perhaps this one hasn’t been leaked, but who knows.


Apple is rumored to have invested $2 billion in Sharp in 2012, which would perhaps allow it to control production of its screens (whilst also maybe maintaining a tighter control on leaks). Another potential Apple partner that has seen consistently strong rumours going around, is an Apple acquisition of, or partnership with, German Sound and visual renowned company, Loewe which sent the prospective companies shares up 45% in February this year.


I imagine the overall appearance would be an aluminium cast casing following that of the Mac Air.  But to be honest, it could be so thin and frameless that it’s simply invisible and practically unobtrusive, given a TV is viewed in rooms of many sizes around the world. Oooh, maybe it can display the colour of the wall behind and turn it semi-invisible?  That would be unique.  I’ll take credit for that idea, ok?


What technical aspects do we expect?


The screen technology will most certainly be OLED due to the fact that it can display ‘black’ naturally, as opposed to dimming down the brightness as is traditionally found in LCD.  There are plenty of other principal benefits that OLED offers, such as having more energy efficiency and better contrasting colours, but the real offering is in the “O” which stands for Organic.  I don’t mean Organic as in home-grown vegetables. This technology allows for self-illumination of the individual diodes (pixels) – which allows for very thin screens and frameless possibilities. This is very good aesthetically for Apple and their imagination.


It’s likely to be a 4K resolution screen, which is the next advance on the current HD screens.  The new consoles from Microsoft and Sony are going to support this. However, is it too early? Could it be left for a spec update the following year?  This would ensure Apple’s consumers dig deep into their pockets again.


The unique selling point in terms of design could be a curved screen.  Sounds a little crazy, but it’s proven already.  It gives a more immersive feeling; like people who are used to having a TV in the corner of the lounge.   I imagine it would only be a subtle curve, as people now grown used to having their screens on a flat wall.


There’ve been rumours of curved glass and Apple for some time, but this has always been in relation to the curvature of the human wrist and a watch.  So I think we’re going to see it brought in for the TV. Thanks to Corning’s Willow Glass development, I expect we’ll see this paper-thin technology layered on top for protection also. And if you’re dismissing this curvaceous creature coming to your living room, then to prove its existence, LG has already gone and made a curved OLED screen that you can already buy.


lg oled 730x433 What if Apples iWatch is... a TV?


Although curved OLED TVs are currently expensive (the new Samsung model comes in at $10,000), one thing can be certain: when Apple makes something, it’s no stranger to negotiating down the price of parts to a level that others cannot match. This is its specialty!


Yeah, the TVs will be have Wi-Fi and all the usual ports. I guess there could be an inbuilt relay box that speaks to the varying devices you have such as your surround sound, wirelessly transmitting information to the TV. This means minimal cables creeping up your wall and keeps the system set up as thin as possible. Once it’s on the wall, there will be no need to root around for that HDMI port.


3D? That’s a tricky one. It hasn’t taken off too well so far. The media moguls have taken a step backwards, cutting the cord on 3D broadcasts. I doubt the new Apple TV will have 3D capabilities because from a business proposition it would increase costs for something already on the high side.


No leaks, no nothing. It can’t be!


Did you see the MacBook Air coming, before it was announced in 2010?  Or the recent cylindrical Mac Pro earlier this year?  Launched at the WWDC 2013, it was like a stealth bomber that burst onto the scene from nowhere. When the release date is far from the launch date, the product is still very much under wraps as fewer people in the production chain are exposed to it, such as those in warehouses – it’s far better protected from leaks.


Let us presume for a moment that most news comes from production facilities in China. However, if you follow Apple in some detail you’ll know that Apple announced its intentions to “move” one of its production facilities to the US back in December 2012 with $100 million devoted to this manufacturing initiative.


We know that the new Mac Pro is being assembled in the US, but why not assemble a brand new product line there too?


Is making it in the US not really expensive?


Well yes it will cost more to make it stateside – unusual, I grant you. But, think of the PR surrounding this. Working conditions in China aren’t always good, and prices are rising, so bring it back home. Apple is not alone in bringing production back to its home country. It will be another champion supporting the US economic recovery and helping to beat unemployment. :et’s look at one practical and logistical advantage, too. A 65” TV is a rather large object to ship in and distribute. If it’s made in the US, then suddenly the cost of shipping decreases which goes towards counteracting any extra labor costs.


Apple could also justify smaller production margins if it securely held the right to the potential subscription income. That will be a very high margin with the long term goal to install a user base for content driving – not for the first time. Many games consoles are sold at a loss to grow their user bases and profit from the sale of games.


Why September 10 2013 and not next year?


How you watch TV today is not how you will watch it in five years’ time. It’s not just the physical TV that’s important here to Apple but the vertical integration of its software offering and multi-media driven platforms.


The media industry is about to go through seismic shift of epic proportions that haven’t been seen since the physical birth of television. Most people these days have a plethora of TV channels available to them (unless you are old stick-in-the muds, but then you wouldn’t be reading this, right?) all sent through fibre optic or satellite.


Up until now users have been controlled by gatekeepers of the industry – the likes of Sky and Virgin in the UK or Time Warner Cable in the USA; a serious bunch with a lot of money and power. Power and control is at the forefront here.


ITV Digital monkey 008 220x132 What if Apples iWatch is... a TV?If you reside in the UK, you may remember the launch of ITV Digital and the funny monkey adverts. This was a competitive threat to Sky and, Sky is reported to have effectively forced the demise of this service. Read Alan Sugar’s autobiography and his take on this. It’s scary the extent to which the big players will go to maintain monopoly.


If Apple doesn’t act NOW, it will miss the biggest chance of its corporate lifetime. Okay, it’s not always about first mover advantage, as was proven with the iPod release, but the competition here is not just a few MP3 players. We are talking about huge, huge conglomerates cashing in on this new industry. And those getting involved in this opportunity are not short of heavy influence and solid users already.


By the end of the 2013 we will see Microsoft’s Xbox One, Sony’s Playstation 4, Hulu, Roku, Google’s Chromecast and the likes of even Intel – not to mention well-established streaming providers like Amazon and Netflix.


So why hasn’t it been released sooner?


I expect it was supposed to be released earlier, but in this challenging environment, content licensing probably got more complicated than expected. Intel has recently found out how difficult this really is. There are, however, loopholes and if you throw enough money and lawyers at it and I’m sure they will have come up with a solution.  One being looked at is called the “Multichannel video programming distributor” or MVPD; this could be the key to the floodgates.


Apple is in talks with plenty of content providers in the US such as ESPN, HBO, MTV plus other less glamorous, acronymic names. It’s a sign of times that things are changing. Sony has just recently secured MTV, Comedy Central and Nickelodeon for use on its new Playstation 4.


What about the Current Apple TV?


This strange little device is actually the most used device in my life that I’ve had contact with. It’s true. We have one at work and I play radio through the TV as it’s the only speakers I have access to. A weird use I know, but in this context a useful experience. The device has always been the ugly duckling of the Apple fold. You can barely find it on Apple’s website – It’s hidden under “iPod”. Although I’ve tried using YouTube and other stuff on it, it barely works. It’s not got a lot of use except for AirPlay. And the remote is awful – how I hate remotes!


In essence, it’s a device that was never given much focus and just sits at the back of the class. The dashboard is prehistoric. My guess is that it was simply a device for soft testing the technology behind the scenes and allowing the setup of the content streams.


Isn’t that strange? A mega industry is about to kick off and Apple has a device capable of tapping into this foray, yet it’s given little attention? Isn’t this a rather big clue ?


My personal standpoint


It’s important I state my personal views on Apple in order to avoid any ‘fanboy-isms’ that might arise. I certainly am not one of those loudmouth, one-sided online trolls and to many people’s surprise, given my love for technology, I have never owned or bought an Apple product in my lifetime. I have no intentions of doing so, either. The principal reason is due to Apple’s eagerness to be separate and monopolistic which suffocates future innovation.


So that begs the question to why am I interested in Apple and want to know any of the above?  For one, I simply appreciate all the positives it does offer. I applaud much of the product design and the search for improved technology.  I follow Apple because what it does, affects the whole sphere of technology development and drives much of it forward.


I even harbor an investment interest in AAPL shares – so that gives me a good enough reason. My investment in Apple shares is based on the fact that Apple’s innovation days are not over yet as they’re undervalued at the moment.  And I don’t just mean silly biometric readers on its phone and clever triangulated motherboards for desktops.  It can turn things around beyond these minor innovations and has the potential for a massive profit gain from this TV – a TV called the iWatch.


So, iWatch or I watch nothing…


September 10, 2013 will explain all or nothing.  Apple’s announcements over the past few years have been rather underwhelming. However, I have a feeling that this year’s will be a knockout punch which is about to shock the world in 2 weeks’ time.


Could it be the first Apple product I ever purchase?  I wonder. My Xbox would hook up nicely….


Image credits: Justin Sullivan/Getty ImagesJOE KLAMAR/AFP/Getty Images; Scott Olson/Getty Images





Why sales is going inbound – and how to do the same with your sales strategy

sales 520x245 Why sales is going inbound – and how to do the same with your sales strategy

Pete Caputa is the VP of Sales at HubSpot, an inbound marketing software company that just announced a sales tool called Signals.



The sales world has changed dramatically over the last thirty years.


In the 80s and 90s, sales reps had a huge advantage: they held the vast majority of the cards, information, and power. If a prospect wanted to talk to a senior exec? Go through the sales rep. Speak to an existing customer? The sales rep got to qualify them first before offering it. Large accounts asking for volume discounts? Reps could share comps that worked best for them.


The advent of social media and technology has fundamentally transformed how the modern buying process works, and it’s time that sales people adapt accordingly. 21st Century selling replaces short-term gain with long-term perspective, secrecy with transparency, and “always be closing” with “always be guiding,” creating a more relevant sales experience for the buyer and a long-term partnership between the prospect and the rep.


ITSMA estimates that 70% of the buying experience consists of attending industry events, staying informed on current trends, and reading relevant information on available products versus a hard sell. At HubSpot, we’ve leveraged that statistic and the changing dynamic of the buying process to make a strong case that marketers should adopt inbound marketing, but I believe that’s just the first step.


Let’s say, for example, that you’re an entrepreneur and you craft the seminar blog entry for your industry. It goes viral: people read it, share it,  and promote it on social media. Your marketing team maximizes the reach of your piece by adding effective calls to action throughout the piece, delivering prospects and leads who are not only energized by your company’s vision, but ready to take a next step by learning more, trying out your product first-hand, or actually making a purchase.


This is a sales person’s dream right? High quality leads delivered right to your desk–no cold calling required, and a great starting point for a conversation. Unlike an old-school rep, who would have to rely upon the weather, world news, or what he could find out from the newspaper, your sales rep has access to current, relevant information about the prospect and a natural inflection point to reach out to that individual. What’s not to love?


The problem is that the exceptional content and context that brought this prospect in to your organization disappear as soon as your rep gets on the phone. If your sales and marketing technologies are not linked, the rep likely begins by asking some of the very same questions that the individual answered on a landing page form. Pressed for time, the rep also likely doesn’t have time to track down the prospect’s Twitter handle or LinkedIn profile, so instead of arriving at the call armed with every bit of publicly available information on the prospect’s career and company, he or she starts at the very beginning, asking introductory questions that don’t actually help inform the buying process.


As sales people, we can and should do better, but who has the time? Below are my recommendations for sales managers and reps to become more inbound, significantly improving the first impressions your prospects have of your sales team and ultimately augmenting your connect and conversion rates by providing a more optimal experience for everyone who interacts with your brand on a regular basis.


Master social media in your sales process


Social media has long been billed as a marketing tool, but in reality, Twitter and LinkedIn specifically can be incredibly powerful tools for your sales team. While most reps already use LinkedIn to do quick research before connect calls, very few use it proactively and well to generate additional referrals, leads, and traction. All the while, LinkedIn, Facebook, Twitter and blogs are jam-packed with people having relevant conversations to your business. Being active should be a job requirement for sales reps.


Social media isn’t the place for a hard sell or to constantly be promoting your offering or product. Your sales team should spend as much time listening on social media as they do talking, and your company should provide them with a simple, easy to use vehicle to monitor the most important people to reps: their prospects, leads, and customers.


Involve your sales team in crafting your content


Chances are, on any given day, your sales reps can rattle off the top five to ten objections they hear on the other end of the phone when connecting with prospects. And yet, when it comes to crafting blog entries, op-eds, and offers, far too many companies leave the ideation and creation to marketers.


Some of your most prolific ideas can come from sales managers and reps who live and breathe the challenges of their prospects on a daily basis. They work collaboratively with our marketing team to highlight prolific customer success stories, position products in a manner that resonates with our target audience, evolve messaging so that it fits the language of our existing customers, and sometimes even handle objectives proactively at the top of the funnel, removing friction from the sales process before it starts.


Arm your sales team with customer-facing technology


There are countless projections for the growth of cloud technology spends for marketers, human resources professionals, and finance folks alike. And yet outside of CRM tools, there is very little discussion of additional technology that sales reps need to more effectively engage with prospects.


Most sales tools ensure that your prospects aren’t getting called multiple times by the same people in your organization, manage quotas, and help reps organize their day from one portal. All of that information is incredibly valuable, but it doesn’t reflect the daily interactions of your prospect and highlight high opportunity inflection points your sales team can use to be more timely and contextual with their outreach.


Regardless of the tool you choose, arming your sales team with proactive technology to improve their connections with leads provides measurable impact on your organization and a highly lovable experience for your customers.


Make your sales reps solvers, not sellers


Not everyone is looking to buy your product today, but everyone has a problem they need solved more efficiently. The best sales people in the world proactively eliminate challenges for their customers in the pursuit of achieving their important goals. Approaching it this way generates not just high-yield connection and close rates, but also long-term referrals and reference accounts for repeat business.


Just as inbound marketing has replaced loud, interruptive advertising with content and context that people can actually use in their daily lives; inbound sales is fundamentally about understanding the challenges your prospects are solving on a daily basis and giving them the tools to solve them.


As Daniel Pink correctly points out in “To Sell Is Human,” the knowledge economy has essentially made the bait and switch sale extinct: the proliferation of information has made a complete set of information available to the buyer. Inbound marketers establish their companies as trusted and credible experts by creating and sharing educational content.


Therefore, your sales team must be transparent and consistent with your marketing, by guiding your prospects through the final stages of their buying process as a helpful and trustworthy expert too. Otherwise, all of the trust your marketing content creates is quickly destroyed. This fundamental change in the buying process should transform how we sell, and modern sales reps need to be social, solutions-oriented, and armed with the context buyers need and expect at every stage of their interaction with your company.


The marketing world has already shifted to inbound; now it’s time for those of us in sales to disrupt our routine as well.


Image credit: Thinkstock





25 Mbps broadband speeds by 2019: The stupidest policy ever?

australia 520x245 25 Mbps broadband speeds by 2019: The stupidest policy ever?

With an election one week away in Australia, the incumbent Labor Party’s latest piece of propaganda is a spoof of the opposition’s proposed broadband infrastructure policy — one that replaces the well-underway gigabit National Broadband Network with a plan to ensure speeds of 25 megabits per second around the country.


Abbott’s Internet shows faux salesmen pitching the proposed plan by the current conservative opposition, lead by Tony Abbott, to deliver these speeds by 2019 in random street encounters in various countries. The reaction is generally one of laughter or shock — that the speeds are so low compared with what is currently available throughout the world, that the plan to deliver those speeds is going to take until the end of the decade, or that the proposed costs to consumers are ludicrous.


Residents of Bucharest and New York alike mocked the pitch.



Tested on social media among Asian and US markets, the response was by and large some sort of variation on the question: is this a joke?


Even within Australia, 25Mbps isn’t a big deal. I’ve enjoyed 115 Mbps in the past. Moving into a large apartment building knocked my standard speed down to a paltry 30 Mbps — a line speed still faster than the 25 Mbps guarantee. Realistically, access to Telstra’s “Ultimate” cable product — the one that increases cable speeds from a 30 Mbps standard to 100 Mbps+ — is available only in certain metropolitan areas. Outside of rural Australia, most of us have access to ADSL2+ speeds, though there are suburbs around that don’t have access to anything faster than 8 Mbps ADSL1 speeds.


According to a Akamai’s quarterly state of the Internet report earlier this year, the average peak connection speed in Australia is already over 25 Mbps, though the average connection speed is still 4.5 Mbps. Meanwhile in Hong Kong, the peak connection speed is over 60 Mbps.


Forget wired, though. My phone doesn’t have to contend with the pressures of a home Internet service: streaming TV shows and movies on the Apple TV; uploading large files, whether that’s putting a video on Facebook or uploading gigabytes to work servers; sustaining a good connection for each member of a multi-resident household, each of whom might have a laptop, a tablet, a smartphone; and use of the communal Xbox or other home entertainment devices.


A quick speed test — from Surfers Paradise, a metropolitan area albeit in one of Australia’s smaller cities — on my iPhone 5 running on Telstra’s LTE network gives me speeds of 39 Mbps. That’s more than what I get on any given day through my $90 per month cable service. It’s a hell of a lot more than what the Coalition presents as a plan for the future. 25 Mbps is already in the past — it’s not even maintaining the status quo, let alone preparing for the next 100 years, which is roughly the current age of Australia’s copper network.


TonyAbbott 25 Mbps broadband speeds by 2019: The stupidest policy ever?

Tony Abbott during the last election in 2010.



A solution is definitely required, but simply making the average peak connection speed more widely available isn’t a particularly inspired idea, nor one that sets Australia up to viably play in the same pond as other countries. There’s a huge difference between promising to bring less populous areas of Australia up to the metropolitan standard and providing gigabit bandwidth to the majority of Australian households and businesses.


Fiber to the premises is future-proofing. The assertion that 25 Mbps is a good enough baseline for Australians is ludicrous. One argument is that it won’t be enough in 2019, but I believe we’re already long past that point. An infrastructure that matches and competes with other Western nations is essential to keep Australia competitive as non-localized knowledge jobs become increasingly prevalent.


Remote employment is more common. More and more people are using the field-leveling attributes of the Internet to employ themselves as free agents and some have predicted that with time this, and not traditional employment, will be the standard way of operating.


Anyone who has worked in online news, where the cycle of competition is measured in minutes, knows that uploading a video package or even a bunch of images while trying to beat others to a story can be a real wildcard. Similar situations can be pointed out in many web-enabled industries. Even when time isn’t of the essence in a competitive sense, infrastructure can be a bottleneck as time that could be spent completing a project and moving on to the next task is spent waiting.


The National Broadband Network’s history has, of course, been fraught with mismanagement. Australia was well-positioned to leapfrog ahead of other major nations with the NBN, which was first made a central part of Labor’s election campaign policies in 2007 and delays and problems have plagued the project since. Still, by December 2011, 18,200 Australian premises were passed by real, in-the-ground fiber; the most well-known fiber-to-the-home project in the US, Google Fiber, announced pricing for their first rollout cities in July 2012.


While Australia got the jump on the concept of making fiber widely available to consumers, the offerings available now only reinforce just how far behind the country’s mentality is. If you sign up through Telstra, for $100 you can get 500GB of data per month… at the whopping speed of 12 Mbps — half that of a good ADSL2+ connection. You have to pay another $20 to bump it up to 100 Mbps. By contrast, Google Fiber will take $70 per month from you for Internet that not only doesn’t artificially cap speeds (up to one full gigabit of upload and download speed is available), it doesn’t put a cap on data usage, either.


GoogleFiber 25 Mbps broadband speeds by 2019: The stupidest policy ever?

The best of the web, 100 times faster. Courtesy of Google Fiber on Facebook.



That’s enough to blow Australian expectations away, of course. But perhaps more interesting, and in keeping with the 2012 United Nations motion that deemed Internet access to be a human right, Google Fiber offers free Internet. There’s a $300 installation fee, and after that the user pays nothing — the 5 Mbps download speed limit isn’t huge, but we’re talking about Internet access that is available to anyone in virtually any economic situation wherever there is fiber in the ground.


And then there’s the question of other infrastructures that are becoming obsolete. The Internet has radically transformed almost every industry on earth in a span of time that is mindboggling when you look at the rate of change in the pre-connected era. IPTV is kind-of-sort-of a thing in Australia; Google’s Gigabit + TV plans are clear evidence that the Internet is the inevitable replacement for many other means of information transfer.


Hell, I haven’t watched TV that wasn’t sourced digitally since 2007. Many people have completely replaced traditional SMS with iMessage, Facebook Chat and other Internet-based alternatives. Calls, to a lesser extent, follow the adoption pattern, with services such as FaceTime that run over data and audio-only FaceTime calls coming with iOS 7.


simple 25 Mbps broadband speeds by 2019: The stupidest policy ever?

The future of calls, according to Apple.



It would be ideal if capitalist competition drove ever-improving infrastructure and ever-increasing speeds, but between the problems of an entrenched monopoly and a low population density discouraging the few big players from reaching beyond their comfort zone, treating Internet connectivity as public infrastructure is the only way to ensure Australia isn’t left behind, tattered in the dirt, as other nations dominate one of the most important growing markets in the world.


This election, Australians are more dissatisfied than ever with the major party candidates they have the option of electing and for good reason. The fact remains that overlooking the importance of a world-class Internet infrastructure is a major mistake. The mining boom — not unaffected by technology and presumably in need of good broadband infrastructure — is over, Tony, and we can’t be rednecks forever.


Note: I don’t have a political allegiance, nor do I believe there’s enough of an ideological difference between the two major parties to be considered a legitimate choice. This is a criticism of a policy, not a piece for or against either the current government or opposition.





Friday 30 August 2013

Google explains how Project Loon smart balloons ‘flock’ to deliver consistent Internet coverage

hot air balloons 520x245 Google explains how Project Loon smart balloons flock to deliver consistent Internet coverage

Google launched one its most ambitious project to date when it unveiled Project Loon, its long-term project to provide balloon-powered Internet across the world, in June.


Loon is one of the Internet giant’s potentially world-changing efforts since it could bring millions of people in remote places online for the first time, but many have wondered how the floating, mesh-like network could deliver stable Internet coverage when taking into account factors like wind.


Google has now provided a fascinating explanation of how its smart balloons can be programmed to space out so as to provide consistent connectivity to receivers on the ground. The company says it found inspiration from nature and the way that birds flock together when they fly.


balloons 520x292 Google explains how Project Loon smart balloons flock to deliver consistent Internet coverage


“They [the balloons] look at their near-neighbors and tried to spread each other out nicely,” says ‘Dan’, who on the Rapid Evaluation team at Google. “But as we move forward, we may use methods that take into account everything. So every balloon essentially will have information about what every other balloon is doing. In future, it will probably be a much more sophisticated simulation.”


Dan says that once they found that balloons could be spaced out and intelligent, Loon grew into “a feasible project not just some crazy science project.”


In this video he shows a simulation program that demonstrate how the balloons react to conditions around them and flock to ensure there are no gaps in their coverage.


Loon has been tested in New Zealand, and its expanding to California where Google is seeking volunteers to try out its ground-based modems.



Headline image via Thinkstock





The New York Times adds real-time, cross-platform updates to its personalized recommendation engine

153668531 520x245 The New York Times adds real time, cross platform updates to its personalized recommendation engine

The New York Times has updated its personalized recommendation engine to include real-time article tracking across mobile apps and both the mobile and desktop websites, as noticed by Nieman Lab.


Other additions to the feature include video and slideshow recommendations, the Times’ employees indicated on Twitter. The engine will also index more of customers’ reading histories to arrive at its suggestions.


The recommendations aren’t yet available from within the mobile apps, though readers can access them on the mobile website if they login. Of course, if you want the engine to keep track of your preferences across all the devices you use, you’ll need to make sure you’re logged into the same account on each of them.


At least for me, the tool is quite accurate. My browsing history informs the newspaper that I read technology stories by a wide margin, so it surfaced stories about the fall of BlackBerry and Samsung’s upcoming smartwatch. Stories that I read while researching this article were quickly added to my history and then taken into consideration for new suggestions.  In the long-term, I’ll probably want to login and let the Times start associating my reading history with my account, as currently my most viewed topics is being skewed by a couple errant articles I read earlier this week.


newyorktimes recs 730x271 The New York Times adds real time, cross platform updates to its personalized recommendation engine


Personalized recommendations are becoming increasingly advanced and uncannily accurate as third-party services like Gravity and Outbrain have made strides in the field. However, the addition of an external service also opens up another vulnerability, as Outbrain’s customers witnessed earlier in August when the Syrian Electronic Army (SEA) made its way into the company’s dashboard and defaced sites like CNN and the Washington Post. The SEA even tweeted that it had been about to modify The New York Times’ account before Outbrain pulled shut down its service.


Earlier this week, the SEA did manage to find a way to take down the Times’ website, this time through its domain registrar Melbourne IT. Twitter was also affected by the incident.


The New York Times personalized recommendations


Image credit: Timothy A. Clary for AFP / Getty Images